Your satisfaction is very important to us and we want you to enjoy your ride. If you would like to return your product for a refund, please review the Return Policy below to ensure all of the conditions are met. If you discover what you believe to be a product defect, please refer to the Limited Warranty below and follow its procedures.
Returns for regularly priced items are accepted within 30 days of purchase from the itrusou.com website. iTRUSOU does not accept returns of items purchased through any third-party, including its retail partners. iTRUSOU does not accept returns of any items that have been used for any period. You MUST request and receive a Returns Authorization number (RA#). Returns without a RA# will NOT be accepted. All returned items must be returned new and unused in the original packaging & return shipping costs are the responsibility of the purchaser. Please use a package delivery service able to track and/or insure your return items. No restocking fee will be charged. However, you will be responsible for the shipping costs of return. A refund of the merchandise value, tax less the shipping fee will be refunded upon receipt and confirmation. By placing an order on itrusou.com, you are accepting the terms of this return policy.
Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If the return is approved, then we will refund you the original method of payment and you will receive the refund within 2-7 business days.
For any return request, please contact our customer service team ( support@itrusou.com) for arrangement.
Returns for exchange are accepted within 30 days of purchase from the itrusou.com website for item with equal or lesser value ONLY. Return without RA# will NOT be accepted. You MUST request and receive a Returns Authorization number (RA#). Returns without a RA# will NOT be accepted. All returned items must be returned new and unused in the original packaging & return shipping costs are the responsibility of the purchaser. Please use a package delivery service able to track and/or insure your return items. iTRUSOU does not accept returns of any items that have been used for any period. A replacement item will NOT be shipped before the original item has been received and confirmed. By placing an order on itrusou.com, you are accepting the terms of this return policy.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.