iTRUSOU

For the fastest answer to a question about a iTRUSOU product, please check our Frequently Asked Questions 24 hours a day, 7 days a week.

Coverage

At iTRUSOU, we make quality, comfortable and stylish products for our customers. We warrant our product to be free from defects in material and workmanship existing at the time of manufacture for a period of one year from the date of the initial purchase (hereafter as “limited warranty”). Please note that Proof of Purchase is required. If such a defect is discovered during this limited warranty period, we will, at our sole option, repair or replace your product at no cost to you.

This limited warranty does not cover claims resulting from misuse, abuse, abnormal use, alteration, failure to follow the instructions on installation, maintenance and use, improper assembly, environmental exposure, involvement in an accident, and normal wear and tear.

THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY, WRITTEN OR ORAL, INCLUDING BUT NOT LIMITED TO ANY EXPRESS WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS EXPRESSLY LIMITED TO THIS LIMITED WARRANTY PERIOD.

Some states do not allow limitations on how long an implied warranty lasts; therefore, the above limitations and exclusions may not apply to you.

THE CUSTOMER'S EXCLUSIVE REMEDY FOR BREACH OF THIS LIMITED WARRANTY OR OF ANY IMPLIED WARRANTY OR OF ANY OTHER OBLIGATION ARISING BY OPERATION OF LAW OR OTHERWISE SHALL BE LIMITED AS SPECIFIED HEREIN TO REPAIR OR REPLACEMENT, AT OUR SOLE OPTION. IN ANY EVENT, RESPONSIBILITY FOR SPECIAL, INCIDENTAL AND CONSEQUENTIAL DAMAGES IS EXPRESSLY EXCLUDED.

Some states do not allow an exclusion or limitation of special, incidental, or consequential damages, therefore, that limitation or exclusion may not apply to you.

This limited warranty gives you specific legal rights, and you may have other rights that vary from state to state or province to province.

Some replacement parts may be available for purchase after this limited warranty expires. Please contact us at Email support@iTRUSOU.com for details, or submit your inquiries through the Contact Us section on our website: 

https://www.iTRUSOU.com/pages/contact-us

Instructions

Please follow the instructions below when returning your product for repairs. It's important to note that the instructions below must be followed in order for iTRUSOU to process your return in a timely fashion.

Email at support@iTRUSOU.com to obtain a Return Authorization Number (Note: Returns will not be accepted without a Return Authorization Number and a Proof Of Purchase)

Please provide the following information: Model # / MFG Date, Name of the Store where the Item was Purchased/Online/Gift and if the product is in need of a part and/or repair

Return the item in its original packaging. And pack the item with care so that it will not be damaged during the shipping process.

Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through the United States Postal Service, please send it via certified mail. We are not responsible for items lost during shipping, and cannot process your return until the item is received.

For online orders, include a copy of the packing slip. (Note: For online orders, returns will not be accepted without a packing slip and proof of purchase.

Proofs of Purchase (i.e. copy of store receipt, gift card receipt or evidence of date and place of purchase) Items with out Proof of Purchase are not covered under manufacturer's warranty.)